What is the Customer Service number and working hours?

 

The Customer Service number is: 01096655570
Working hours are Saturday to Thursday from 10 AM till 6 PM

 

 

FIND THE RIGHT ANSWER... AT Shoeroom CUSTOMER SERVICES ARE HERE TO HELP

ORDERING

PAYMENT

DELEIVERY

RETURNING

ORDERING

CAN I MAKE CHANGES TO MY ORDER?

YES YOU CAN JUST CALL OUR CUSTOMER SERVICES THEY WILL HELP YOU TO CANCEL YOUR ORDER AND REORDER NEW ITEM.

HOW DO I TRACK MY ORDER?

YOU MUST BE A REGISTERED USER TO TRACK YOUR ORDER ONLINE. YOU CAN TRACK YOUR ORDER ONLINE BY ACCESSING YOUR ACCOUNT AND ORDER HISTORY. YOU CAN ALSO CHECK THE STATUS OF YOUR ORDER BY CALLING US AT 01096655570 FOR ASSISTANCE.

 

PAYMENT

HOW CAN I PAY FOR MY ORDER?

WE OFFER DIFFERENT METHOD OF PAYMENT WE ACCEPT PAYMENT WITH:

(VISA MASTERCARD - CASH ON DELIVERY)

HOW DOES THE COD (CASH ON DELIVERY) PAYMENT OPTION WORK?

CASH ON DELIVERY ALLOWS YOU TO PAY FOR YOUR ORDER WITH CASH AT THE TIME OF DELIVERY. SHOEROOM OFFERS A CASH ON DELIVERY OPTION FOR ALL ORDERS. TO PLACE AN ORDER AND PAY FOR IT USING CASH ON DELIVERY (COD), PLEASE SELECT THE 'CASH ON DELIVERY' OPTION ON THE PAYMENT PAGE.

 

IS IT SAFE TO ORDER ONLINE?

YOU CAN BE ASSURED THAT SHOPPING WITH SHOEROOM IS SAFE! WE USE SECURE SOCKET LAYER SOFTWARE (SSL) TO ENCRYPT ALL OF YOUR PERSONAL INFORMATION INCLUDING YOUR NAME AND ADDRESS. AND OTHER CRITICALLY SENSITIVE INFORMATION LIKE YOUR CREDIT / DEBIT CARD DETAILS. INFORMATION PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ.

 

 

WHEN WILL I BE CHARGED?

IF YOUR CARD IS AUTHORIZED, THE PAYMENT WILL BE TAKEN IMMEDIATELY AND YOU WILL RECEIVE AN E-MAIL CONFIRMING YOUR ORDER HAS BEEN SUCCESSFUL. ONLY PAID ORDERS WILL BE HANDLED. WE WILL NOT CHARGE YOU FOR ANY FAILED PAYMENT TRANSACTIONS.

 

WHAT SHOULD I DO IF MY PAYMENT FAILS?

PLEASE RETRY MAKING THE PAYMENT AFTER ENSURING THAT THE INFORMATION ENTERED IS ACCURATE, INCLUDING ALL ACCOUNT DETAILS, BILLING ADDRESSES. IF YOUR PAYMENT STILL FAILS, YOU CAN USE THE CASH ON DELIVERY (COD) PAYMENT OPTION ON THE PAYMENT PAGE TO PLACE YOUR ORDER.

 

DELEIVERY

HAS MY ORDER BEEN SHIPPED?

WHEN YOUR ORDER LEAVES OUR WAREHOUSE, WE’LL EMAIL YOU WITH A TRACKING NUMBER SO YOU CAN FOLLOW ITS JOURNEY THROUGH THE COURIER'S WEBSITE.


HOW CAN I TRACK MY ORDER?

YOU CAN TRACK YOUR ORDER USING YOUR TRACKING NUMBER. THIS WILL BE EMAILED TO YOU OR CAN BE FOUND IN THE 'ORDER HISTORY' SECTION OF YOUR ACCOUNT.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

CONTACT A MEMBER OF OUR CUSTOMER SERVICES TEAM WHERE AN ADVISOR WILL BE HAPPY TO HELP.

 

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED TO ME?

WE DELIVER MOST OF OUR ORDERS WITHIN 2-5 FULL BUSINESS DAYS. ALSO WE DELIVER TO ALL OVER EGYPT INCLUDES ALL CITIES IN EGYPT (CAIRO, ALEXANDRIA, TANTA, EL MAHALLA, SUEZ, HURGHADA, SHARM EL-SHEIKH, LUXOR, ASWAN AND MORE CITIES)

 

RETURNING

HOW DO I RETURN AN ITEM?

You can return an item only if it was purchased through one of our Stores and not the Online Shop.
Just be sure to have the original receipt and that the Shoes/Bag are in the same condition as they were when you purchased them.

I want to know if a model is available at a certain BRANCH ?

 

To find out where certain models are available, please contact our Customer Service team by calling 01096655570. Working hours are Saturday to Thursday from 10 AM till 6 PM